Frequently Asked Questions

Outlook has a built-in junk email filter that is enabled by default and automatically moves messages it determines to be junk mail from your inbox to the Junk Email folder. The out-of-the-box configuration occasionally misidentifies legitimate mail as spam, and as such, this is often the cause of the problem.

How to determine if a legitimate message was detected as spam:

1. Click the Junk E-Mail folder in the Navigation Pane.
2. Messages recently identified as spam by Outlook will be listed in the middle pane.
3. If the message in question is in this list, then Outlook's junk mail filter is the culprit. To restore this message to your inbox,
   • Right-click the message and from the context menu, select Junk > Not Junk.
   • By default, Outlook will move this message to your inbox. You will have the option to mark all future messages from that sender as trusted.

How to prevent Outlook from marking Company.com emails as spam:

1. In your folder view, right-click on the message.
2. In the context menu, select Junk > Junk E-mail options.
3. Click the Safe Senders tab.
4. Click Add.
5. In the Enter an email address or Internet domain name to be added to the list box enter *@Company.com (or whatever the domain is) and then click OK.
6. Select the Also trust email from my Contacts check box.
7. Select the Automatically add people I email to the Safe Senders List check box.
8. Click the Blocked Senders tab.
9. Verify that there are no email addresses in the list that you do not want blocked.  If there are you may remove them by left clicking on the address and then clicking the Remove button.
10. Click OK to close the Junk Email Options window.